Frequently Asked Questions

To provide you the most convenient and effecient way to enjoy our service, we ask that you please read through the list of Frequently Asked Questions below. if your problem or question has not been addressed below, feel free to contact us through the support page.We will get back to you as soon as possible. Thank you.

1. Getting Started- How Can I Watch a Movie?

STEP 1: Register Registering with BWCinema is easy and painless. If you are a first time BWCinema user you can click on the "Register" or "Join Now" button on homepage or simply go to the film you wish to view and click on the "Play Now" button, then when you will be carried to a user login page, click on the "Register Now" link. If you have any trouble registering contact through support page.

STEP 2: Login Your login information will be mailed to you as soon as your payment will be verified.Access to your account with those information.If you can't recall your password, click on "Forgot password" link right below the login box.

STEP 3: Enjoy Movies You are all set to watch our high quality movies.Pick your favorite movies and enjoy.

2. I am having trouble registering, what Should I do?

A: 1) Make sure you have completed all of the required fields on the registration form and are using a valid e-mail.
2) Make sure that your “cookies” are enabled. “Cookies” allow bwcinema to keep track of your e-mail, password and most recent connection speed so that you do not have to sign-in every time. In order to enable cookies on your browser, please follow the instructions below. Microsoft Internet Explorer 6.0 or Higher Click on Tools > Internet Options > Security > Custom Level Reset the custom settings to “Medium” or change the “Allow cookies” to “enable” Netscape 7.1 or higher Click on Edit > Preferences Choose the Advanced drop down and choose “Accept all Cookies”

3. Does Bwcinema support Apple MAC Operating System?

A: Sorry, bwcinema will not work in MAC. MAC windows media player version 9.0 doesn't support many features of streaming video that we are using in our site. But some users successfully watched movies in Safari latest version on MAC OS. You can test Safari Latest version on MAC if you already have a valid subscription or you can use your friend's subscription on your MAC to test this before purchasing subscription for yourself. Do not purchase subscription for your MAC without verifying this matter yourself.

4. I want to cancel the subscription in the middle of the month, is there any refund?

A: Yes, refund is only available for subscriptions for a month or longer.For monthly subscription, if the user notify us to calcel within 3 days, $3.99 will be deducted from his/her monthly charge and rest of it will be refunded.After 3 days a pro-rated fee will be deducted.The reason has to be related to the technical difficulties with the movie streaming.That's why we recommend you to go for trial subscription if you are not sure about what you exactly want.

5. Is subtitles available with he Bwcinema Movies?

A: Sorry, Bwcinema doesn't not have subtitles with the movies at this moment. Subtitles can't be added like a feature in case of streaming files(wmv files). We will have to encode all the movies again to add this feature which is not possible right now. We might add this feature in near future.

6. I have stream buffering sometimes. Why?

A: Your bandwidth is not enough to watch bwcinema movies. It can happen if you are using wireless connection. Bwcinema movies take almost 700 kbps which is hard to get sometimes by wireless connection. In that case, use LAN connection(Direct Ethernet connection).

Please check some setting in your windows media player setting. Open the media player and click on Tools > Options > Network tab and Tools > Options > Performance tab. Then match your settings with the settings on the images provided below. Make sure then are exactly same.. Make the connection speed 10mbps.

   Network Setting
   Performance Setting

If you are sharing your Internet with a router, then make sure other people are not downloading or uploading big files which can slow down your connection speed significantly. Make sure, your wireless connection is password secured, otherwise people from outside can use it and make your connection significantly slow. If it doesn't make it better, then you might have to lower the connection speed from the connection speed setting menu. You will find that menu when you will launch the player. The menu should be at the back of the player.Set the speed to 512 kbps. Refresh your browser by pressing the "Refresh" button on your browser.
Disable any firewall currently running in your computer. Those might cause trouble. Make sure you use IE browser or any mozilla browser(Must be latest version) including firefox etc.Remember you must have windows media player version 9 or above installed in your pc.

You can Test your connection Speed here.

7. Why some movies are marked as "vcd"?

A: When some newly released movies are still in theater, a low quality version is released in vcd format. For some viwers who don't want to wait for the dvd release that can take even few weeks sometimes we upload the vcd print movies. As soon as the dvd is releaded for that movie, we will upgrade the movie to the dvd quality print. If you want to watch only DVD quality movies, please ignore all the "vcd" marked movies and wait for the DVD upgrade. The "vcd" mark will be removed as soon as we upgrade the move to DVD quality print. For some movies, DVD sometimes can be released by the production company after 1 week, but for some popular movies it can take up to few weeks.

8. I paid for the subscription, still bwcinema is showing "No subscription". Why?

A: Just Log out and Login again. You should see active subscription if your payment was successful. Contact customer service if you still see "No subscription".

9. What kind of Cards do you accept? Is paypal allowed?

A: Bwcinema only accept Visa, MasterCard Credit/Debit cards. We do not allow Paypal or any other payment processor. Transactions will take place in our 128 bit SSL secured server.

10. The movie stops and shows "Ready" on the player. What should I do?

A:  Your login session might have expired if you have been logged in for last 1 hr. Please log out and log in again. If you still see "Ready" message, follow the instructions below:

Please check the browser cache setting. Follow the image from the link below to set it properly. Free up some of your hard drive space if it's almost full(this is not the same as clearing browser cache). Click on the tools > Internet Options and then follow the instructions on the image. Try to use IE browser if you are currently using something else.

       Click here to see Cache setting image

If the problem is still there .try the solutions below: ( try the next one if the current one doesn't work.)

Solution 1: (XP & Vista)

If you follow all the instructions above and still having the same problem that might be caused by Vista video driver. Please see Q.15 from FAQ page then. Also make sure you have all the latest service packs & hotfixes installed in your PC. Missing those service packs can cause this problem too.

Solution 2: (XP & Vista)

Open windows media player, go to tools> Options.Then Go to Networks tab. There uncheck all the protocols except http. Click ok, then log out & close the browser. Restart the PC and try to stream movies again.

Solution 3: (only for Windows Vista)
Please disable the Account user conrol from your Vista control panel. Use method #4 as it's the easiest way.

     For Windows Vista Account User Setting --- Click Here

11. How to change my password?

A: When you log in you should see a box named as "Member Info" at the right side of the homepage. Inside that box there is a link - "Change Password". You will have to click the link & then change your password.

12. How to renew my subscription?

A: If your subscription is expired you should see a "buy now" link when you log in. You cannot renew subscription if you already have an active subscription.

13. How to get the full screen view? Double clicking is not working.

A: Sometimes you will have to wait 8/10 seconds after you start the movie to make it work. Double click should work after that time. If it doesn't work then we have provided a logo on the player named as "BWC". It should be somewhere at the bottom of the player. Click on it to go to full screen mode. To get the normal window size, press "Esc" button on your keyboard.

14. I am logged in but when I try to watch a movie, bwcinema is logging me out. What should I do?

A: You have to enable your cookie for our site. To do so, in IE , go to "tools" from an IE window. Then go to "Internet Options". Then "Privacy". Pull down the slider to "Medium"(Not Medium High) for the setting. If it's already in Medium, then click on advanced, click on "override automatic cookie handling" and also on "always allow session cookie".

15. I can hear the sound only, but there is no video on the player screen.

A: If you are using Windows Vista, you might have this problem because of your video card driver bug for the vista version.

Please follow the instruction below.

Go to start and then click on "All programs" and then on Windows Update. When this opens you can see if there are any updates and if there are then please download and install....Now after you have done this go back to Windows Updates and click on check for updates from the left menu to make sure there is no more updates to install. Restart your PC and it should solve the problems. If the above solution doesn't work, you should upgrade your video card driver. Go to the video card company's website and upgrade the driver from there. If you have intel video card the links below might be helpful. How to identify your graphics/video driver version:

To Identify Video Card Driver Click Here

If that's intel video graphics card, you can download from the link below.

Intel Driver Upgrade

If you are using Windows XP, try the following:

You should open the windows media player and go to tools>Options>Performance tab.

There click on the "restore default" button at the bottom of the screen. If that button is disabled , your setting is already in default setting.

16. I can't find the question that I am looking for. What should I do?

A: Click on the "Contact us" link from the homepage, and inform us about your problem. We will reply at our earliest convenience.