The film opens with It Bhanot, 22 years old, arriving (late) for a house party. She''s loved by everyone, the life of every party. Later that evening her mother expresses concern once again about It''s job as a flight attendant and suggests It return to her old job of modeling. It likes her job and is driven to the airport by her boyfriend Jaideep. (Her mother is not totally thrilled about this either.) It''s colleagues love Jaideep, he adores her and gives her an advance birthday present.
It reflects on her brief and unhappy arranged marriage. Her former husband was a professional in Doha, Qatar. He constantly harangued and abused It over dowry. (It is revealed that It''s family had made it clear there would be no dowry, but the husband had expected something anyway.) He also abused It as she could not cook or clean. She eventually returned home to honor a modeling contract. He sent back a humiliating letter attacking her parents about dowry, her lack of domestic skills and suggesting that she had better bring something (money) back or not come back at all. She broke off with him and landed a highly competitive job with Pan Am.
As It boards Pan Am 73 (Sep 5, 1986) it is revealed that a terrorist group has planned to hijack the plane in Karachi. The plane takes off from Mumbai and lands in Karachi where the terrorists board the plane disguised as security officers escorting a Libyan diplomat. They reveal themselves and hijack the plane. It quickly alerts the cockpit and the American pilots escape through the overhead hatch and run into the terminal. (The plane cannot be flown.)
When an Indian American inadvertantly reveals himself (to be an American) the terrorists grab him and shoot him dead before the Pakistani negotiators. The terrorists try to locate the radio engineer among the passengers but It bravely signals him to remain quiet. Later the terrorists ask the flight attendants to collect the passports so as to locate the Americans and hold them hostage. It and her colleagues collect the passports but skilfully avoid any American passports by kicking them under the seats or down the trash chutes. Soon the terrorists locate a British citizen and use him for negotiations.
The Pakistan negotiators inadvertently reveal the name of the radio engineer (a Pakistani); he is now located and roughly brought into the cockpit to start the radio and begin the negotiations. The Pakistanis stall for time. The terrorist leader chastises the other, younger, terrorist who has begun roughing up the passengers and molesting the attendants (including It). Angered by his public embarrassment the younger terrorist storms into the cockpit and shoots the radio engineer and, in full defiance of his leader, screams wild threats over the radio. The terrorists are confused; the leader only wants to complete the mission but the younger man is now only serving his own rage. Pakistani air contro